Testimonials
In the hectic world of recruitment she taught us how to be pragmatic, and cut through the noise to focus on our goals and objectives.
Laura also helped to grow the business and implement the systems to ensure it was done the right way so everyone was part of that journey, which personally allowed me to develop into a junior manager’s role. I was very lucky to have this type of leadership so early in my career.
– Anthony
I had the pleasure of working with Laura from Empowered Decision to assist with the training and development of new blue- and white-collar recruitment consultants for our business. From the initial call through to the execution of the training course, as well as all the consulting and mentoring in between, the level of service and professionalism has been second to none. I could not recommend Laura and her services highly enough, and I look forward to working with her again in the future.
– Niall
In my previous executive position, I engaged Laura at Empowered Decision to assist with various strategic leadership projects. Laura excelled in deeply analysing our organisation’s purpose, resetting values, driving culture, and fostering team unity. With her strong background in organisational development, Laura has the expertise to understand, explore and materialise a strategy for positive organisational change. She facilitates thoughtful discussions and workshops to redefine and prioritise core values, creating a shared sense of purpose. By emphasising open communication, collaboration, and inclusivity, she empowers employees to take ownership of cultural transformation.
I thoroughly enjoyed collaborating with Laura and look forward to exploring future projects together.
– Adam
Engaged Laura for a communication and training project 2 years ago, as she and her partner came highly recommended. Now it’s my turn to recommend Laura! From this initial project with Laura we moved on to rediscovering and providing current day meaning to the Values of the Company through several stepped workshops ultimately resulting in a team commitment to the newly defined Values. But wait there is more, Laura became integral in developing strategic plans with key operational areas of the Group. Can’t wait to get back to work with Laura.
– Craig
I found Laura to be an insightful and supportive career coach during a major transition in my life. After selling my restaurant and events space, I was looking for guidance and perspective after twenty years in that role. Laura is genuine, a great listener, and brings informed yet outside-the-box thinking—without ever wasting time. Thank you, Laura.
– Georgia
Laura knows the Recruitment industry end to end from starting new market sectors for an agency through to coaching graduates and senior consultants to perform at their best. Having been both led by her as a junior and privy to her management techniques later in my career, I have gained an enormous amount of technique through this one interaction. She naturally applies her psychology and coaching training. What particularly stands out is that she can assist the productivity of a senior or principal consultant with unique tools as well as shaping juniors from day one.
– Felicity
If you’re looking to level up as a leader or accelerate your team’s skills to drive more confidence and sales, Laura is the innovative and dynamic leader you need. She is a true thought leader in the recruitment industry and brings a wealth of knowledge and cutting-edge strategies to the table. With her expert guidance, you’ll see a significant impact on your team’s performance and overall business success.
– Rachel
Laura has played an instrumental part in the development of some of our consultants. Her training is extremely relevant, up to date and practical. Laura at Empowered Decision is an industry leader in specific and tailored training toward career development!
– Ben
I wholeheartedly recommend Laura for anyone aspiring to excel in business development and recruiting.
– Lea
I’ve been working with Laura as my recruitment coach, and the impact has been significant.
She brings a very structured, no-nonsense approach to recruitment that focuses on what actually drives results. Activity, consistency, and clarity of process.
What stands out most is her ability to simplify things. Instead of overcomplicating recruitment, she breaks it down into clear, actionable steps and holds you accountable.
Since working together, I’ve improved how I approach business development, structured my outreach more effectively, and built better habits around consistency.
You know when there’s something off… but you don’t know what you’re doing wrong?
Yeah, she will help you figure it out.
If you’re serious about improving your performance in recruitment, Laura is someone I’d strongly recommend.
– Dan
I first met Laura 15 years ago when she was Managing the WA operations of PCG. When I joined, she was held in very high regard across the entire 50 person company and I quickly found out why! Laura has an incredible ability to draw the best out of her team, making them not just perform, but also own that performance! She hasn’t got enough fingers to count how many $100k monthly billers she personally built up! She takes time to understand each and every person’s own drivers and can quickly tap into that to get results. She is liked by everyone, and I only wish I had more time with her in my formative years!
– Brett
Fantastic end to end service and communication throughout. wholeheartedly recommend Laura.
– Eoghain
I had the pleasure of working with Laura on corporate strategy. Laura was fantastic and the communication throughout was outstanding. I would highly recommend Laura to anyone.
– Brad
I would give 10 stars if I could. Laura at Empowered Decision is remarkable! Laura listened to me and totally understood everything I needed. Laura has been so supportive and helpful along this journey. If you are stuck or needing some change I highly recommend this amazing company.
– Marina
Laura truly makes you feel cared about to the point where talking to her doesn’t feel like job preparation , but actual fun .
I cannot recommend her enough !
– Tyrone
I worked with Laura for 14 years, she was the Branch Manager at the recruitment agency I worked for at the time and I reported directly to her.
She was an amazing leader, very innovative and abreast with the latest trends.
She was very motivational and kept the office on track. She was great as an advisor on your sales pipeline and dealing with difficult customers.
She held everything together and always came up with new ideas and new ways of doing things to make the office more productive and efficient.
She was great with clients and candidates alike. I could not recommend her more as a leader, business developer, trainer, mentor and consultant.
– Vicky
Thank you for her amazing resume in such a short period of time. She got the job!
– Nelle
Thank you Laura for your help. I realise now how low my confidence was.
The meeting we had helped me feel confident in my resume, my skill set, my interview skills and in negotiating a better salary.
I have started at the new job and am really enjoying work again.
Thanks Laura.
– Nicole
Laura assisted with review of my CV and social media profiles, presenting a very professional, prompt service and was certainly on the ball with explanations of current requirements and focus of recruiters and business as they search for candidates. Laura instilled a feeling of confidence in herself, the processes and hence the end results- very satisfied. Thanks Laura.
– Paul
The guidance and support provide by Laura from initial contact and right throughout the recruitment process was absolutely fantastic.
Her knowledge and professionalism, combined with excellent interpersonal and communication skills was highly valuable in coaching me through a challenging process.
Laura assisted me in understanding how to addresses difficult selection criteria associated with an executive level position, including how to refine my curriculum vitae and effectively prepare for interview.
Laura took the time to thoroughly understand the role I was applying for, while both critiquing and aligning key elements of my knowledge, experience and skill set I had to offer. It was refreshing and reassuring to engage in a process with this level of support.
Without Laura’s assistance I would have struggled to adequately prepare and ultimately win the position. For these reasons I strongly recommend engaging with Laura for any positions you wish to apply for.
– Michael
I worked with Laura for over 10 years in the recruitment industry.
I highly recommend Laura as a Leader in the recruitment industry.
Her high level of knowledge and diverse experience across the industry allowed her to think outside the square to get the best possible outcome for all stakeholders.
As a mentor and leader to many consultants within the recruitment agency Laura was the go to person to get advice on many matters.
Her empathy, open mind and down to earth nature are a few key qualities that made not just her but people she managed successful and happy in their job.
– Amy
I had the absolute pleasure of working with Laura from Empowered Decision on a project to develop a comprehensive recruitment training program for our global recruitment agency. Given the complexities of our business, which operates across various geographies with different processes, the project was not going to be an easy one to deliver. However, Laura approached it with expertise, creativity, and dedication to achieving a great outcome for our company.
From the outset, she worked hard to develop a deep understanding of our unique needs and challenges. She worked tirelessly to build a custom program that was not only tailored to Globe’s processes but also integrated into our existing learning management system. Her ability to translate our ideas into a coherent, effective training solution was incredible.
The training program has now been fully embedded into our processes and has received fantastic feedback from across the business. Employees at all levels have benefited from the learning experience Laura created.
Her professionalism, combined with her genuine passion for delivering results that exceed expectations, makes her an asset to any business. I recommend Empowered Decision to any organisation looking to elevate their team’s knowledge and performance. Laura’s contribution to our business has been invaluable, and I am confident she will bring the same level of success to others.
– Justin
I had the pleasure of completing the Empowered Decision training course, and I can’t recommend it highly enough. As the owner of a recruitment business, I’ve seen numerous training programs, but this one stands out – it is comprehensive and very practical. It’s clear that the course was built by individuals who have been ‘in the trenches’ of recruitment and genuinely understand the industry inside and out.
We have implemented many of the strategies and techniques taught, and they have significantly improved our operations. Laura has done an outstanding job of creating a resource that is both engaging and informative. It’s a game-changer.
– Ben
Laura has and continues to be an extraordinary help to my business. Laura has a wealth of business knowledge that enables her to provide her clients with industry knowledge.
Laura’s clients are, therefore, able to develop at a more accelerated and productive pace. I can’t recommend Laura Biggs highly enough. Thank you, Laura, for all you have done and continue to do for my company.
– Lara
Thanks so much for your help with my resume and LinkedIn profile. It was, however, the interview preparation and career coaching that I found most useful.
I felt so much more confident that I was across the job market, that I was marketing myself appropriately and that I was presenting myself well in the interviews. I have started my new job now and am enjoying it very much. The change has reignited my enthusiasm for my career.
Thanks very much.
– Mark
I came to Laura for advice on being made redundant. She gave me some great suggestions in terms of things I could address with my ex- employer. She also helped prepare my resume and upskilled me on finding and applying for suitable jobs.
She has so many tips which made me feel so much more confident. I am currently interviewing and feel ready for my next step. Thanks for your incredible help Laura!
– Sam
Laura was an amazing Line Manager in the two years that I worked as a recruiter. She had a rare combination of technical knowledge and was an engaging thoughtful leader.
– Hayley
I came to Laura for advice on being made redundant. She gave me some great suggestions in terms of things I could address with my ex- employer. She also helped prepare my resume and upskilled me on finding and applying for suitable jobs.
She has so many tips which made me feel so much more confident. I am currently interviewing and feel ready for my next step. Thanks for your incredible help Laura!
– Sam
I’ll be honest, I didn’t know how much I needed a coach until I started working with Laura. We meet once a month and what started as a bit of a sanity check has turned into one of the most valuable hours in my calendar.
Laura has this rare ability to cut through the noise and help you actually understand yourself. Not just where you want to go career-wise, but the triggers and patterns that get in your own way. That kind of clarity is not easy to find, and she delivers it with zero fluff and zero judgment. She is a brilliant mentor and an even better sounding board. Warm, direct, and genuinely invested in you. She asks the questions you didn’t know you needed to be asked, and somehow always helps you land in a better headspace than when you walked in.
If you are a recruitment professional or business owner who needs someone in your corner who actually gets the industry and gets people, Laura is your person. Highly recommend, no hesitation.
– Charne
Laura has a vast knowledge of the recruitment industry, a well established network and has incredible coaching and leadership skills.
With her strategic sourcing focus, I would highly recommend Laura to advise in Recruitment and HR.
She is not only talented but is amazing and great fun to work with and for! I loved being a part of her team.
– Catherine
Laura Biggs was my direct manager for the 3 years I was at Personal Concept – she was our State Manager and I was a Consultant/Team Leader.
Laura wasn’t only a ‘manager’ she was also a leader, because she genuinely cared about the people working under her – she would guide, mentor and discuss strategy with her staff. She really wanted the best for all her people.
Laura’s holistic recruitment and strategic management expertise/knowledge assisted in our day to day operations and helped immensely in meeting company directives/goals. Thanks again Laura.
– Gavin
Laura Biggs was my direct manager for the 3 years I was at Personal Concept – she was our State Manager and I was a Consultant/Team Leader.
Laura wasn’t only a ‘manager’ she was also a leader, because she genuinely cared about the people working under her – she would guide, mentor and discuss strategy with her staff. She really wanted the best for all her people.
Laura’s holistic recruitment and strategic management expertise/knowledge assisted in our day to day operations and helped immensely in meeting company directives/goals. Thanks again Laura.
– Gavin
